Terms of Service

Last updated: July 2026

These Terms of Service ("Terms") govern access to and use of the websites, platform, and services provided by Raad Labs Inc. ("Raad," "we," "us," or "our"). Please read them carefully.

Agreement to Terms

By creating an account, placing an order, or otherwise accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, do not use the Services.

If you and Raad have executed a separate written master services agreement, statement of work, or data license covering the same subject matter, that agreement controls to the extent of any conflict with these Terms.

Definitions

Services means the Raad platform, website, application programming interfaces, tasking and checkout flow, data hosting and delivery infrastructure, and any related professional or operational services.

Mission means a discrete aerial data collection task ordered through the Services.

Deliverables means the imagery, sensor data, orthomosaics, thermal and radiometric outputs, three dimensional models, reports, and other outputs Raad provides to you in connection with a Mission.

Operator means a pilot, aircraft operator, or other field service provider in Raad's network that performs or supports a Mission.

Customer Content means data, coordinates, area definitions, specifications, instructions, and other materials you submit to the Services.

The Services

Raad operates a platform that sources, dispatches, and manages aerial data collection, and that processes, hosts, and delivers the resulting data. Missions are performed by Operators in Raad's network.

We may modify, add to, or discontinue features of the Services at any time. We will use reasonable efforts to give advance notice of changes that materially reduce functionality you are actively using.

Accounts and Authorized Access

You are responsible for the accuracy of your account information, for safeguarding your credentials and API keys, and for all activity that occurs under your account.

You may permit software agents, automated systems, or other machine clients acting on your behalf to access the Services, including to scope, price, and complete checkout for Missions. Any order placed through your account or credentials, whether initiated by a human or by an automated agent you have authorized, is binding on you to the same extent as an order you placed directly. You are responsible for configuring appropriate controls, limits, and approvals for any automated access you enable.

Notify us promptly at [security contact] if you believe your credentials have been compromised.

Orders, Pricing, and Payment

Prices are as displayed in the Services at the time of order or as set out in an applicable order form. Unless stated otherwise, prices exclude taxes, duties, and similar charges, which are your responsibility.

Orders placed through the self serve checkout are authorized for charge at the time of order. Invoiced orders are due within the period stated on the invoice, and net fifteen days if no period is stated. Overdue amounts may accrue interest at the lesser of one and one half percent per month or the maximum rate permitted by law, and we may suspend Services or withhold Deliverables while amounts remain overdue.

Where you purchase capture credits or another prepaid balance, credits apply only to the Services and Mission types specified at purchase, are not redeemable for cash, and expire on the date stated at purchase or in the applicable order form. Unused credits are not refundable except as expressly provided in a written agreement.

Mission Feasibility and Operational Constraints

Aerial data collection depends on conditions outside our control. Airspace authorization, weather, daylight, site access, local law, security posture at or near the target area, and aircraft or sensor availability can all delay a Mission, alter its scope, or make it infeasible.

We will tell you promptly if a Mission cannot be flown as ordered, and will work with you to reschedule, re-scope, or refund the affected portion. Except as expressly stated in a written agreement, delivery dates and turnaround times communicated through the Services are estimates and not guarantees, and we do not warrant that any particular Mission can be completed.

We may decline or cancel any Mission at our discretion, including where we determine that performing it would create legal, regulatory, safety, or reputational risk. Where we cancel a Mission for reasons other than your breach, your sole remedy is a refund or credit of amounts paid for that Mission.

Delivery, Inspection, and Acceptance

We deliver Deliverables through the platform, through hosted tile endpoints, or by sync to a storage destination you designate.

You must inspect Deliverables and notify us in writing of any claim that they fail to conform to the ordered specification within five business days of delivery, or within any different period stated in an applicable order form ("Acceptance Period"). Your notice must identify the specific nonconformity with enough detail for us to reproduce and evaluate it.

If you provide timely notice of a valid nonconformity, we will, at our option, re-process the data or re-fly the affected portion of the Mission at no additional charge. This is your exclusive remedy for nonconforming Deliverables.

If you do not provide notice within the Acceptance Period, the Deliverables are deemed accepted, and amounts invoiced for them are due and non-refundable. Use of Deliverables in your own analysis, products, or reporting constitutes acceptance.

Rights in Deliverables

Unless an executed agreement between us states otherwise, Raad retains all right, title, and interest in and to the Deliverables and in all underlying and derived data, and grants you a non-exclusive, worldwide, perpetual license to use, reproduce, modify, and create derivative works from the Deliverables for your internal business purposes, including in analysis and reporting you provide to your own clients.

You may not resell, redistribute, sublicense, or make the Deliverables available as a standalone product or dataset to any third party without our prior written consent. Sharing derived analysis that does not disclose the underlying imagery is permitted.

Raad may use, retain, aggregate, and commercialize data collected in connection with Missions, including in recurring data products, provided that we do not identify you as the requesting party or disclose your Customer Content, order history, or areas of interest to third parties without your consent.

Customer Content and Site Representations

You retain ownership of Customer Content. You grant us a license to use, host, process, and transmit Customer Content as necessary to provide the Services.

You represent and warrant that you have all rights necessary to submit Customer Content, and that your request for a Mission over a given location does not, to your knowledge, violate any contract, court order, or other obligation binding on you. You are responsible for obtaining any landowner permission, site access authorization, or third party consent that your own use of the Deliverables requires.

You will not request a Mission for the purpose of surveilling an identifiable individual, of harassment or intimidation, of obtaining another party's trade secrets in violation of a legal duty, or for any other unlawful purpose.

Incidental Capture of Personal Information

Aerial imagery may incidentally capture individuals, vehicles, license plates, and other personal or identifying information present at or near a site at the time of capture. Raad does not intentionally collect personal information, and does not conduct Missions for the purpose of identifying, tracking, or monitoring any individual.

You will not use the Deliverables to identify, track, profile, or monitor any individual, or attempt to do so, whether directly or by combining the Deliverables with any other data set. You will not apply facial recognition, biometric analysis, or license plate recognition to the Deliverables. You will handle any personal information incidentally present in the Deliverables in accordance with applicable privacy and data protection law, and will retain it no longer than your lawful purpose requires.

Raad may blur, redact, downsample, or withhold any portion of a Deliverable that it determines contains personal information, including in response to a request from an identifiable individual or from a regulator. Where this materially affects an ordered Mission, we will notify you and will work with you on a substitute capture or a refund of the affected portion.

Regulatory Responsibility

Raad is responsible for the airspace authorizations, operator certifications, and flight approvals required to conduct the flight itself in the jurisdiction of operation.

You are responsible for your own compliance obligations in connection with your use of the Deliverables, including any securities, market conduct, privacy, data protection, or industry specific requirements applicable to you. Nothing in the Services constitutes legal, investment, engineering, or regulatory advice, and Deliverables are not a substitute for a certified inspection, survey, or professional assessment where one is required.

Market Data, Investment Use, and Nonpublic Information

Deliverables are observational data. They are not investment advice, a recommendation to buy, sell, or hold any security or other instrument, research within the meaning of any applicable regulation, or an offer or solicitation of any kind. Raad is not a registered investment adviser, broker dealer, or research provider, and does not act in any fiduciary capacity toward you.

Raad represents that, to its knowledge, data collected in connection with a Mission is obtained through observation from navigable or otherwise lawfully accessible airspace under applicable aviation authorization, without physical trespass, without breach of any duty of confidentiality or fiduciary duty owed to the owner or operator of an observed site, and without misappropriation of any trade secret. Raad does not knowingly source data from any person who is subject to a duty of confidentiality to the owner or operator of an observed site.

Raad does not evaluate, and makes no representation regarding, whether your receipt or use of any Deliverable complies with the securities, market conduct, market abuse, or insider dealing laws applicable to you. You are solely responsible for determining whether any Deliverable constitutes or contains material nonpublic information in your hands, for maintaining your own information barriers and surveillance controls, and for your own recordkeeping and disclosure obligations. You will not use the Deliverables in any manner that would violate applicable law.

Unless a separate written agreement provides otherwise, Deliverables are provided on a non-exclusive basis. Raad serves multiple clients, which may include your competitors, and may capture the same location or asset for other clients, whether before, at the same time as, or after your Mission.

Operators

Operators in Raad's network are independent contractors, not employees or agents of Raad. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and any Operator, or between Raad and any Operator.

Raad requires every Operator in its network to hold current commercial unmanned aircraft authorization in the jurisdiction of operation, to maintain aviation liability insurance in an amount not less than one million US dollars per occurrence, to comply with applicable federal, state, and local law, to assign to Raad all rights in data collected on a Mission, and to maintain the confidentiality of mission, site, and client information. Raad verifies these requirements at onboarding and on a recurring basis. Raad does not warrant the continuing accuracy of any representation made to Raad by an Operator.

You will not solicit, engage, or contract directly with any Operator introduced to you through the Services for aerial data services of the type Raad provides, for the term of your relationship with Raad and for twelve months afterward, without our prior written consent.

Acceptable Use

You will not, and will not permit any person or automated agent acting through your account to:

• use the Services in violation of any applicable law or regulation
• attempt to gain unauthorized access to the Services, other accounts, or our infrastructure
• reverse engineer, scrape, or systematically extract data from the Services except through interfaces we provide for that purpose
• interfere with or place unreasonable load on the Services, including through automated request volumes beyond any published or communicated rate limits
• misrepresent your identity, affiliation, or the intended use of a Mission
• use the Services or Deliverables to develop a competing aerial data platform or dataset

We may suspend access immediately for conduct that we reasonably believe violates this section or creates risk to the Services, to Operators, or to third parties.

Confidentiality

Each party may receive non-public information of the other. The receiving party will protect that information with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel and advisors with a need to know who are bound by comparable obligations. These obligations do not apply to information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party, and do not prevent disclosure required by law, provided the receiving party gives reasonable notice where permitted.

Neither party will use the other's name, logo, or the existence of the relationship in marketing, public statements, or client materials without prior written consent.

Intellectual Property

The Services, including all software, models, processing pipelines, interfaces, documentation, and the Raad name and marks, are owned by Raad and protected by intellectual property laws. These Terms grant you no rights in the Services other than the limited right to use them as described.

Feedback you provide about the Services may be used by us without restriction or obligation to you.

Third Party Services

The Services may interoperate with third party platforms, including cloud storage providers, geographic information systems, and payment processors. Your use of those platforms is governed by their own terms, and we are not responsible for their availability, security, or performance.

Disclaimers

Except as expressly stated in these Terms or in an executed agreement, the Services and Deliverables are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty as to accuracy, completeness, positional or radiometric precision, uninterrupted availability, or suitability for any regulatory, engineering, safety, or investment purpose.

You are responsible for determining whether the Deliverables are fit for your intended use, and for independently verifying any conclusion you draw from them.

Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of business, loss of data, or trading or investment losses, in each case whether or not the party was advised of the possibility.

Except for your payment obligations, your breach of the Acceptable Use section, and each party's indemnification obligations, the total aggregate liability of either party arising out of or relating to these Terms will not exceed the amounts you paid to Raad for the Services in the twelve months preceding the event giving rise to the claim.

These limitations apply regardless of the theory of liability and even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

Indemnification

You will defend, indemnify, and hold harmless Raad and its officers, directors, employees, and Operators from third party claims, damages, liabilities, and reasonable costs arising out of your Customer Content, your use of the Deliverables, your breach of these Terms, or your violation of applicable law.

We will defend, indemnify, and hold you harmless from third party claims that the Services, as provided by us and used in accordance with these Terms, infringe that third party's intellectual property rights, and from third party claims arising out of our negligence or willful misconduct in conducting a Mission.

The indemnifying party's obligations are conditioned on prompt notice, sole control of the defense, and reasonable cooperation.

Term, Suspension, and Termination

These Terms apply for as long as you use the Services. Either party may terminate for convenience on thirty days written notice, and either party may terminate immediately for the other's material breach that remains uncured ten days after written notice.

We may suspend access without notice where required by law, where necessary to protect the Services or third parties, or where amounts are materially overdue.

On termination, your right to access the Services ends. We will make Deliverables already delivered available for download for thirty days following termination unless prohibited by law. Sections addressing rights in Deliverables, confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution survive.

Export Control and Sanctions

You represent that you are not located in, organized under the laws of, or ordinarily resident in any jurisdiction subject to comprehensive sanctions, and that you are not listed on any restricted party list maintained by the United States or other applicable authority. You will not use the Services in violation of export control or sanctions laws, and will not request Missions in any jurisdiction where doing so would violate those laws.

Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Miami-Dade County, Florida.

Each party waives any right to a jury trial and to participate in a class or representative action.

Changes to These Terms

We may update these Terms. If we make a material change, we will provide notice through the Services or by email before the change takes effect. Continued use after the effective date constitutes acceptance. The version in effect at the time you place an order governs that order.

Miscellaneous

Neither party may assign these Terms without the other's consent, except to a successor in a merger, acquisition, or sale of substantially all assets. Neither party is liable for delay or failure caused by events beyond its reasonable control. If any provision is held unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. These Terms, together with any executed agreement between us, are the entire agreement on this subject.

Contact

Questions about these Terms can be sent to compliance@raad.com.

Raad Labs Inc. 120 NE 27th Street # 700, Miami, FL 33137