Privacy
Policy

Effective Date: 2024
Raad Labs Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you interact with Raad’s services, including our website, applications, and drone operations.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name, email address, phone number, location, and company information when you contact us or sign up for our services.
  • Billing details (e.g., credit card information, billing address) when you make a purchase.

B. Non-Personal Information

  • Technical data such as IP addresses, browser type, device type, operating system, and referring website addresses.
  • Usage statistics, including interactions with our website, applications, or services.

C. Drone-Captured Data

  • Aerial imagery, video footage, and related metadata captured during drone operations. Clients can opt out of this.

D. Location Data

  • GPS coordinates and geolocation data associated with drone operations or when using location-enabled services.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services, including drone operations and image processing.
  • Communicate with you about services, updates, and customer support.
  • Process transactions and ensure billing accuracy.
  • Ensure compliance with legal and regulatory requirements.

3. Sharing and Disclosure

We may share your information with:

  • Service Providers: Trusted third parties who assist with operations, such as payment processors or data analysis.
  • Clients: When drone-captured data or imagery is shared with a client, it will adhere to the agreed-upon terms of service.
  • Legal Compliance: To comply with legal obligations or respond to lawful requests from public authorities.

We will never sell your personal information to third parties.

4. Data Security

We implement robust security measures to protect your information, including secure servers, and access controls. However, no system can guarantee 100% security, and you share information at your own risk.

5. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.
  • Opt-out of marketing communications at any time.
  • Restrict or object to certain processing activities, as permitted by law.

To exercise these rights, contact us at help@raad.com.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze site performance. You can manage cookie preferences through your browser settings.

7. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Third-Party Links

Our services may contain links to third-party websites. Raad is not responsible for the privacy practices or content of these external sites.

9. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: help@raad.com